Quick help for teams using Pallix

Suggested answer

How beta access works

The free audit is public. Full dashboard access is currently approval-based during beta, and approved workspaces are provisioned on starter-equivalent access with weekly refreshes, 30 prompts, and all five paid surfaces.

Suggested answer

Why work email is required

Pallix beta access requires a work email. Common personal email domains are blocked on sign-up, sign-in, and Google login so the review queue stays focused on real company workspaces.

Suggested answer

What public beta means

Pallix is live in public beta. Core audits, onboarding, and workspace tracking are available, but report timing and some AI-source coverage can still vary while we harden the system.

Suggested answer

Where login takes you

After login, users without approval go to request access, queued users see a review state, approved users continue into onboarding, and provisioned users go straight to their dashboard.

Suggested answer

How invites work

Invite links must be accepted by signing in with the exact invited email address. Google sign-in works as long as the Google account matches that email.

Suggested answer

Who can invite and manage seats

Workspace admins can invite teammates, change roles, and remove members. Viewer and editor roles cannot manage workspace access. Invite creation is blocked when your plan seat limit is already full.

Suggested answer

How reports are shared

Free audit reports are public by link. Paid workspace data remains inside the authenticated workspace.

Suggested answer

How long reports take

Free audits usually finish in minutes, but timing can stretch when AI-source queues are busy or a provider is slow. Paid workspace refreshes also depend on Bright Data, Anthropic, and your scheduled cadence.

Suggested answer

What Reddit status means

Reddit discovery is temporarily paused in the UI while we wait for stable Reddit API and commercial-access readiness.